Perth Removalists Reviews: What Customers Say About Tommy's
Perth removalists reviews tell you more than any ad ever could. Tommy's Transport & Removals holds a 5-star Google rating earned through real moves across the Perth metro area - house removals, apartment relocations, and office moves from Joondalup to Fremantle, Butler to Armadale. Tommy's Transport & Removals (ABN 63 652 591 258) operates from 130 Balcatta Road, Balcatta, charges $160/hr + GST for a 2-person team with a 6.5 tonne truck, and backs every move with the MoveSure Guarantee: on time, no damage, no hidden fees.
This post organises what customers actually say, grouped by the things that matter most when you are choosing a removalist - timing, care, pricing, and how the team handles it when moving day gets complicated. We have also included a plain-English guide to reading removalist reviews so you can judge any company, including ours, with clear eyes.
What Perth Customers Say About Tommy's
Our 5-star Google rating is not a lucky streak. It reflects a consistent approach to every move: show up on time, work efficiently, charge exactly what was quoted, and treat your belongings with the same care we would our own. The reviews below are published verbatim, linked to named Google profiles, and span suburbs across the Perth metro area - the exact signals that distinguish genuine customer feedback from curated or fabricated reviews.
You can read Tommy's Google reviews directly to see every rating, every response, and the full picture. What follows is a structured look at the themes those reviews keep returning to.
On Time and Easy to Deal With
"Tommys were awesome! Easy to book, on time, great communication & they took great care of our gear when they moved it. Will use them again!" - Mandy, Google review
"Great service from start to finish. They kept me informed along the way as to when they would be arriving." - Jane, Google review
Punctuality is the biggest anxiety on moving day. When settlement times are locked in and keys need to change hands, a removalist who runs late can cause a chain reaction of problems - penalty clauses, storage fees, or a settlement that falls over entirely. Our team departs from 130 Balcatta Road on a depot-to-depot rate, so you know exactly when the clock starts and stops. Joel handles all quotes and bookings, and the crew communicates arrival times clearly. No guessing. No last-minute scrambles. That is what Jane noticed, and what Mandy came back to book again.
For a Perth house removal, timing is everything. Whether you are moving from a 4-bedroom home in Clarkson or a villa in Morley, our same Monday-to-Saturday rate of $160/hr + GST means no penalty for booking a weekday move to hit your settlement window.
Careful With Your Belongings
"The two gentlemen were extremely helpful and courteous. And they were very careful loading and unloading my belongings." - Alison, Google review
"Scottie and Jordan were super efficient and did an awesome job. Would recommend them to anyone looking for a speedy, careful removals job." - Cecily, Google review
Care and speed are not opposites - experienced removalists know how to work fast without cutting corners. Our crew uses furniture blankets, moving straps, and trolleys on every job. We regularly move large furniture through the kinds of access challenges that are common across Perth's housing stock: narrow hallways in 1970s brick homes in Dianella, tight stairwells in Northbridge apartments, and double-door entries in outer-suburban family homes in Ellenbrook or Canning Vale.
Public liability and goods in transit insurance covers every move. That is not a marketing line - it is a genuine backstop if something unexpected happens. Combined with the MoveSure Guarantee, it means you are not left arguing over a scratched sideboard with a company that has already banked your money.
"Scotty and Evan made what could have been a stressful move an absolute breeze! They weren't just brawn - they had the brains to match. Strong and smart. Great service, very professional and will use them next time." - Bernadette, Google review
Pricing That Is Easy to Understand
"The pricing was easy to figure out compared to most other companies. My furniture was well taken care of and the boys were friendly." - Beck, Google review
Opaque pricing is one of the most common complaints in Perth removalist reviews. Customers book a rate, then get hit with fuel levies, stair fees, travel time addons, or minimum hour clauses buried in the fine print. Our rate is simple: $160/hr + GST for a 2-person team and a 6.5 tonne / 39 cubic metre truck, charged depot to depot from Balcatta. The same rate applies Monday to Saturday. No hidden fees. That is it.
A typical 3-bedroom house move within the inner Perth metro area - say, Stirling to Osborne Park - runs 4 to 6 hours at this rate. A 2-bedroom apartment in Scarborough might take 3 to 4 hours. Joel can give you a clearer time estimate when you make contact, based on your specific address, access, and volume of furniture. A deposit secures your move day. No surprises on the invoice.
Beck's comment about pricing clarity is one we hear often. If you want to understand exactly how to read a removalist quote before you commit, our post on How to Find a Reliable Local Removalist Near You in Perth walks through the red flags to watch for.
When Moving Day Gets Stressful
"The movers I booked didn't turn up but Tommys had a truck and 2 lovely guys there the same day." - Laura, Google review
"Tommy's Transport & Removals honestly were absolute legends." - Elizabeth, Google review
Sometimes a move goes sideways through no fault of your own. A removalist cancels at the last minute. Settlement gets pushed forward. A tenant vacates early. Laura's review captures exactly the kind of situation that separates reliable companies from unreliable ones: her original removalists were no-shows, and we had a truck and crew there the same day. Elizabeth's experience reflects a similar short-notice booking handled without fuss.
We do not guarantee same-day availability as a standard offer - popular move dates book out weeks in advance. But when a gap opens and a customer is genuinely stuck, we help if we can. That is the spirit behind the MoveSure Guarantee: not just a promise for easy moves, but a commitment that holds up under pressure.
"Comfortably the best Removalist service I have ever used." - Stew, Google review
The Crew by Name
"Fantastic service by Ben, Nick, Scott and Michael. Super efficient and well organised moving me out of my 5x2 house. Will be recommending them to everyone I know." - Melissa, Google review
"Had a great experience with Tommy's. They worked fast, stacked it all up carefully and were good lads. Highly recommend - Michael and Nick helped with our move, cheers boys." - Josh, Google review
One of the clearest signals that a review is genuine: the customer names individual crew members. Fabricated reviews rarely include specific names because they cannot. Melissa named Ben, Nick, Scott, and Michael. Josh called out Michael and Nick. Bernice specifically thanked Matthew and Nick G. Tee mentioned moving from a 4-bedroom home in Clarkson, and Aidan praised the team who helped them move into their new house in Eglinton. Aidan's review says it best:
"These absolute legends helped us move into our new house in Eglinton, and we honestly couldn't recommend them enough!" - Aidan, Google review
The crew behind these reviews - Ben, Nick, Scotty, Evan, Michael, Jordan, Matthew, and the rest of the team - are the same people who will show up at your address on move day. Joel handles your quote and booking so the handover from first contact to keys-in-hand is clean and accountable.
We reply to every Google review. That transparency is deliberate. A business with zero public negatives and zero owner responses can look curated. We prefer the honest record.
Why Perth Locals Choose Tommy's Transport & Removals
Tommy's Transport & Removals holds a genuine 5-star Google rating across house, apartment, and office removals throughout the Perth metro area. We operate from a Balcatta depot (ABN 63 652 591 258) with a fixed, transparent rate of $160/hr + GST - no hidden fees, no surprise invoices. Public liability and goods in transit insurance covers every move. Our MoveSure Guarantee commits us to arriving on time, handling your belongings with care, and charging exactly what was quoted. That promise is what makes each 5-star review repeatable, not a one-off result.
Book Your Perth Move with Tommy's
Ready to move? Tommy's Transport & Removals is here to help, backed by our MoveSure Guarantee and a 5-star Google rating. Our rate is $160/hr + GST for a 2-person team and a fully equipped truck, with no hidden fees. Call us on 0478 590 024 or get a free quote today and we will take care of the rest.
Frequently Asked Questions
Are Tommy's Google reviews from real Perth customers, or could they be fabricated?
The clearest signals of authentic reviews are named reviewers, suburb-specific detail, named crew members, and consistent volume posted over time - not a sudden spike. Tommy's reviews include all of these: customers name individual team members like Ben, Nick, Scotty, and Michael, and reference specific moves from suburbs like Clarkson and Eglinton. The MoveSure Guarantee is the structural reason complaints are rare. When every move is backed by a binding promise on timing, care, and pricing, consistently positive reviews are the expected outcome, not a coincidence.
What do Tommy's reviews say about moves involving stairs, tight access, or oversized furniture in Perth homes?
Several reviews mention exactly these challenges. Inner Perth suburbs like Northbridge have multi-storey apartment buildings with narrow stairwells. Older brick homes in Dianella and Morley often have tight internal hallways that make moving large furniture genuinely difficult. Reviewers consistently praise the crew for being careful and efficient in these situations. The MoveSure Guarantee covers difficult access scenarios, not just straightforward flat moves. Our team uses furniture blankets, trolleys, and moving straps as standard on every job, regardless of access complexity.
If a customer had a bad experience, how does Tommy's respond and is that reflected in the reviews?
Tommy's replies to every Google review, including any critical feedback. That is deliberate. A company with zero public negatives and zero owner responses can look heavily curated, which is its own red flag. Our approach is the opposite: respond publicly, address the issue directly, and let the record speak. The MoveSure Guarantee gives customers a clear path if something goes wrong - they are not left to argue without recourse. If you have a concern at any point during your move, raise it with the crew or contact us directly on 0478 590 024.
Do Tommy's reviews cover moves across all Perth suburbs, or mainly the inner city?
The review geography covers the full Perth metro area. Customers have reviewed moves from Clarkson and Eglinton in the northern growth corridor, through inner suburbs, and across a range of property types from 4-bedroom family homes to apartments. Tommy's Transport & Removals operates from Balcatta and services Perth-wide, covering northern suburbs like Joondalup, Wanneroo, and Butler, eastern suburbs like Midland and Ellenbrook, inner suburbs like Fremantle, Subiaco, and Victoria Park, and southern areas including Canning Vale and Armadale. We are not a niche inner-ring operator.
How do I spot a fake or misleading removalist review in Perth?
Watch for reviews that are vague, generic, and nameless - phrases like 'great service, highly recommend' with no move detail. Genuine reviews name crew members, mention suburbs, describe specific challenges, and include photos where relevant. Check whether the business replies to reviews, especially negative ones. A sudden cluster of 5-star reviews posted in the same week can signal a coordinated push. Also check the reviewer's profile history. A real customer usually has reviewed other businesses across different categories, not just one removalist.
What does the MoveSure Guarantee actually mean for my move?
The MoveSure Guarantee is a binding commitment on three things: we arrive on time, we handle your belongings with care, and we charge exactly what was quoted with no hidden fees. It is not a marketing promise with fine print that voids it if access is tricky or the job runs long. It covers the full range of moves Tommy's Transport & Removals takes on - house relocations, apartment moves with stairwell access, and office removals across the Perth metro area. For full details, visit the guarantee page on our website.
